Refund policy

We want you to love your Caicos Cove purchase. If for any reason you are not completely satisfied, we accept returns of unused products within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Returns must be initiated within 14 days of delivery.

Due to the personal nature of our products and for hygiene and safety reasons, we cannot accept returns of products that have been used, washed, altered, or damaged after delivery.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at caicoscove@gmail.com.

To start a return, you can contact us at caicoscove@gmail.com. Please note that returns will need to be sent to the following address: 2484 Wilderness Cv, Tyler, Tx 75703

If your return is accepted, we’ll send you a return shipping label and instructions on how to ship item back. Items sent back to us without first requesting a return or refund will not be accepted. 

You can always contact us with any questions at caicoscove@gmail.com. 

Damages or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will gladly work with you to provide a replacement or refund.

Unfortunately, we cannot accept returns on sale items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.